Privacy Policy

Last Updated: February 4, 2026

1. Introduction

MEPSketcher ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

  • Account Registration: Name, email address, company name, and password when you create an account
  • Payment Information: Billing address, payment method details (processed securely through Paddle, our payment processor)
  • Profile Information: Any additional information you choose to provide in your user profile
  • Communications: Messages, emails, and support requests you send us
  • Feedback: Comments, suggestions, and feedback about our services

2.2 Information Collected Automatically

When you use our website and services, we automatically collect certain technical information:

  • Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
  • Usage Information: Pages visited, features used, time and date of access, referral source, and click patterns
  • Cookies and Tracking Technology: We use cookies and similar technologies to enhance your experience, remember preferences, and analyze usage patterns
  • Location Data: General location information based on IP address (not precise location)

2.3 Information from Third Parties

We may receive information about you from third-party services, including:

  • Payment Processors: Transaction and payment information from Paddle
  • Analytics Services: Usage and behavior data from analytics platforms
  • Authentication Services: Profile information if you use single sign-on or social authentication

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our services and features
  • Account Management: To create and manage your account, process transactions, and send account-related notifications
  • Communication: To respond to your inquiries, provide customer support, and send service updates
  • Marketing: To send promotional emails and updates about new features (you can opt-out at any time)
  • Analytics: To understand how users interact with our services and improve user experience
  • Security: To detect, prevent, and address technical issues, fraud, and security breaches
  • Compliance: To comply with legal obligations and enforce our agreements
  • Research: To conduct research and surveys to improve our services

4. How We Share Your Information

4.1 Information We Do Not Sell

MEPSketcher does not sell, trade, or rent your personal information to third parties for marketing purposes.

4.2 Sharing with Service Providers

We may share your information with third-party service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements:

  • Payment Processors: Paddle (for payment processing)
  • Analytics Services: Tools for understanding usage patterns
  • Hosting Providers: Companies that host our services
  • Email Services: Platforms for sending communications

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government request, or when we believe in good faith that disclosure is necessary to:

  • Comply with applicable laws and regulations
  • Enforce our Terms of Service and other agreements
  • Protect the security or integrity of our services
  • Protect the rights, privacy, safety, or property of MEPSketcher, users, or the public

4.4 Business Transfers

If MEPSketcher is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

5. Data Security

MEPSketcher implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit using SSL/TLS protocols
  • Secure password storage using industry-standard hashing algorithms
  • Access controls limiting employee access to personal information
  • Regular security audits and assessments
  • Secure data centers with physical and electronic safeguards

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your password.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

  • Account Data: Retained while your account is active and for a reasonable period after account deletion to comply with legal obligations
  • Transaction Records: Retained for financial, tax, and legal purposes (typically 7 years)
  • Marketing Data: Retained until you unsubscribe or request deletion
  • Support Communications: Retained for service improvement and dispute resolution purposes

You may request deletion of your personal information at any time, subject to certain legal retention requirements.

7. Your Privacy Rights and Choices

7.1 Access and Portability

You have the right to access your personal information and, in many jurisdictions, to request a copy of your data in a portable format.

7.2 Correction and Updates

You can review and update your account information at any time by logging into your account or contacting us.

7.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions. Upon deletion, we will remove your data from our active systems, though some information may be retained for legal compliance purposes.

7.4 Opt-Out of Marketing

You may opt-out of promotional emails by clicking the unsubscribe link in any marketing email or by contacting us directly. You will continue to receive transactional and service-related communications even if you opt-out of marketing.

7.5 Cookie Preferences

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7.6 Do Not Track

Some browsers include a "Do Not Track" feature. Our website currently does not respond to Do Not Track signals, but you can use other tools to limit tracking as described above.

8. Third-Party Links and Services

Our website may contain links to third-party websites and services. This Privacy Policy applies only to MEPSketcher. We are not responsible for the privacy practices of third-party sites. Please review the privacy policies of any third-party services before providing your information.

9. Children's Privacy

MEPSketcher is not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account. If you believe a child has provided us with information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in the countries where we operate. These countries may have data protection laws that differ from your country of residence. By using MEPSketcher, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request what personal information we collect and how we use it
  • Right to Delete: You can request deletion of your personal information (with exceptions)
  • Right to Opt-Out: You can opt-out of the sale or sharing of your personal information
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise these rights, contact us using the information below.

12. EU and UK Privacy Rights (GDPR)

If you are located in the European Union or United Kingdom, the General Data Protection Regulation (GDPR) provides you with additional rights:

  • Legal Basis: We process your information based on consent, contract performance, legitimate interests, or legal compliance
  • Data Subject Rights: You have rights to access, rectify, erase, restrict, port, and object to processing of your data
  • Data Protection Officer: Contact us for information about our Data Protection Officer
  • Complaints: You have the right to lodge complaints with your local data protection authority

13. Policy Changes

MEPSketcher may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of MEPSketcher after such changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.